March 27, 2021
Outage Update, 640pm: New York State Electric & Gas (NYSEG) announced that crews continue to make significant progress after powerful winds disrupted service to customers. Currently, approximately 375 customers are without power in the company’s Elmira division, which includes Chemung, Steuben and Schuyler counties. Previously, the company announced that it expects to complete restorations tonight for customers that were impacted by Friday’s storm. As crews work to make repairs, it’s possible that some customers that have already been restored may experience scattered outages that are necessary to complete additional work. Customers are encouraged to continue checking their estimated times of restoration as times are being further refined as progress is made. The company continues to express its appreciation and empathy for customers that experienced a disruption in service.
Dry Ice and Bottled Water
Dry ice and bottled water have been made available by the company for customers impacted by yesterday’s storm. Distribution information for dry ice and bottled water is as follows:
Supplies and Times
Fire Station — 321 NY-224 Van Etten
Dry Ice and Bottled Water – 3pm until supplies last
NYSEG encourages any customer without power after restoration is complete to contact the company at 1.800.572.1131 to report the issue and allow crews to investigate. Once every customer is restored, the company will continue to fix remaining damage that occurred but did not affect customers or the reliability of service. That will then be followed by a full system sweep of all affected circuits to look for damage or issues that may have been missed but that could cause service disruptions in the future. The system will then be returned to normal conditions.
Use our mobile app to report and check the status of outages. To download the application, customers should search “AVANGRID” in the Apple or Android app stores and select “NYSEG.” The application is free to download.
Sign up for Outage Alerts to receive updates automatically by phone, text, or email as the company updates the status of the restoration process in their area. Customers can sign up for outage alerts by visiting here for NYSEG .
Stay Away From Downed Wires
Stay at least 30 feet from a downed power line.
If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.
NYSEG customers should call 1.800.572.1131 to report downed power lines or other hazardous situations.
During a Power Interruption
Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.
To report a power interruption, contact NYSEG at 1.800.572.1131.
Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.
Power Restoration Priorities:
The company’s first priority is to respond to reports of downed power lines to keep the public safe. NYSEG customers are asked to call 1.800.572.1131 to report downed wires. Once this vital public safety work is complete, the company will:
Assess the damage to the electricity delivery system.
Develop a detailed restoration plan.
Make repairs as quickly as possible.
For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central at NYSEG.com and on the company’s social media pages: